Q: What is the cancellation policy?
A: At Life Integrative, we have a 24 hour cancellation or missed appointment policy, as it allows us time to offer the spot to someone else in need of it . If you need to reschedule or cancel an appointment, we require 24 hours notice in order to avoid a fee.
Q: How do I know if I am covered for the services you offer?
A: Most extended health benefits plans cover chiropractic, naturopathic medicine, physiotherapy and massage therapy. As each individual plan is different, we recommend contacting your insurance provider to find out how much care you are covered for per annual year in the service you are seeking. MSP does not cover chiropractic, massage, physiotherapy, or naturopathic services, as they are all covered under extended health. However if you are on MSP Premium Assistance you are entitled to reimbursement of $23 per each visit out of 10 visits per annual year for chiropractic, massage, and physiotherapy. If you are on MSP Premium Assistance, let one of our receptionists know and they will submit your visit to MSP for you and then you can expect a cheque in the mail for the $23 per visit.
Q: Can your clinic directly bill to my health insurance provider?
A: Our clinic does not directly bill to insurance. We do provide all of our patients with a detailed invoice to submit to your insurance.
Q: What types of payments do you accept?
A: We accept any kind of payment for chiropractic, naturopathic medicine, and physiotherapy. Our registered massage therapists are cash, debit, or cheque only. In the case that you do not have any of those with you, we still could take a visa/mastercard payment, but it would just be a 3% extra charge.
Q: What can I expect during my first chiropractic visit?
A: An initial consultation is a 45 minute one on one session with our chiropractor, Dr. Zybutz, where he will go over your medical history and examine the area(s) of concern to determine what kind of treatment will be best suited for you for your recovery.
Q: Does the New Patient Consultation include treatment?
A: Dr. Zybutz tries his best to provide treatment and relief on the same day after he runs through the initial assessment. The treatment itself is not included in the new patient consultation. As each case varies, please note that it is not guaranteed that you will receive treatment on the same day as your initial assessment since it is dependent on his findings and schedule that day.
Naturopathic Medicine FAQ
Q: What can I expect during my first visit with my Naturopathic Doctor?
A: The initial visit is a full hour appointment with one of our Naturopathic Doctors, where they assess your medical history and address your chief health concerns. Our Naturopathic Doctors are trained, licensed and regulated to practice natural medicine in British Columbia. Our Naturopathic Doctors will work together with you to achieve your version of optimal health.
Q: What should I expect at my initial pelvic floor physiotherapy assessment?
A: At your initial assessment, we will gather a detailed medical history and discuss the reason for your visit today. In order for us to be most informed about you and to find the best approach for individualized, optimal care, we may ask questions regarding your past medical history, surgical history, medications, obstetric history, pelvic health, treatment goals, and occupation etc. We understand and recognize that this is not easy and we will do our best to make you as informed and comfortable as you can be during your visit. After our discussion, we will do a physical assessment, which may include an internal pelvic exam (vaginal and/or rectal). All of this information will aid in designing an individualized treatment plan best suited for you to work towards achieving your goals.
Q: What do I wear for my appointment?
A: It is advised to wear loose fitting, comfortable clothing that is able to expose the area to be assessed or treated by the therapist if needed.
Massage Therapy FAQ
Q: What kind of massage therapies do you offer?
A: Our RMTs are trained and knowledgeable in all massage techniques. Life Integrative offers full hour massages or 30 minute massages, hot stone massage, sports massage, pregnancy massage and cranialsacral therapy.